Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Business contact information (name, email, phone number, company name)
• Shipping and billing addresses
• Order history and payment information
• Communication preferences and inquiry details

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

• Process and fulfill your wholesale orders
• Communicate about orders, shipping, and account matters
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with:

• Payment processors (PayPal) to complete transactions securely
• Shipping carriers for order delivery
• Analytics providers (Google Analytics) to understand site usage
• Law enforcement when required by applicable law

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict or object to data processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at the email below.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for tax and legal compliance.

8. Contact Us

For privacy-related inquiries or to exercise your data rights:

Email: support@vapevex.com

WhatsApp: +86 173 2467 1020